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This company does not bear any responsibility for the quality of the room as well as the quality of food and services provided in the hotel, but tries to offer the best hotels and accommodations in order to create the most enjoyable and memorable stay for travelers in the city of Yazd. The company will stop working with hotels where a large number of travelers are dissatisfied with their services.
According to the terms and conditions of the Cultural Heritage, Tourism and Handicrafts Organization, the cancellation policy for a booked accommodation are as follows:
| Cancellation Time | Cancellation Rate |
| booking cancellation in the 20 days before arrival | free cancellation |
| booking cancellation in the 20 to 10 days before arrival | 20% per room night |
| booking cancellation in the 10 to 6 days before arrival | 30% per room night |
| booking cancellation in the 5 days to 48 hours before arrival | 50% per room night |
| booking cancellation less than 48 hours | 70% per room night |
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